Shipping policy
On this page
Where we ship
We currently ship across [COUNTRY / REGIONS]. We do not ship to [ANY EXCLUDED AREAS]. If your pin code is not serviceable, checkout will tell you before you pay.
Shipping charges
| Order value | Shipping charge |
|---|---|
| Above Rs.699 | Free |
| Rs.[X] to Rs.699 | Rs.[Y] |
| Below Rs.[X] | Rs.[Z] |
The exact charge is shown at checkout before you pay. Free shipping thresholds are calculated on the order value after any discounts and before taxes.
Processing time
Orders are packed within [1 to 2] working days. Orders placed after [4pm IST], on Sundays or on public holidays are processed the next working day.
During sales and festive periods, processing can take a little longer. We will always tell you if there is a delay.
Order confirmation and tracking
You will get an order confirmation email as soon as you pay. When your parcel is handed to the courier, we will send a second email with a tracking link.
Tracking can take up to [24] hours to start updating after you receive the link. If it has not moved in [48] hours, contact us with your order number.
Couriers we use
We ship with [COURIER NAMES]. We choose the courier based on your pin code and cannot guarantee a specific carrier.
Address accuracy
Please check your shipping address carefully before paying. We are not responsible for orders sent to an address entered incorrectly.
If you spot a mistake, contact us immediately. If the order has not shipped we can usually correct it. Once it has shipped, we cannot change the address.
Failed delivery attempts
Couriers typically make [3] delivery attempts. If all attempts fail, the parcel returns to us. We will contact you to arrange redelivery — a redelivery charge may apply — or issue a refund minus the original shipping cost.
Lost or damaged in transit
If your parcel is lost in transit, contact us and we will open an investigation with the courier. This usually takes [7 to 10] working days. Once confirmed lost, we will send a replacement or refund you in full.
If your parcel arrives damaged, take photos of the outer packaging before opening it where possible, and contact us within [48 hours].
Taxes and duties
All prices include applicable taxes for domestic orders. For international orders, any customs duties or import taxes are your responsibility and are collected by the carrier or customs authority on delivery.
Contact
Shipping questions: [SUPPORT EMAIL], [PHONE], [SUPPORT HOURS].
