delivery-policy
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Delivery timelines
Delivery time is processing time plus transit time. Processing takes [1 to 2] working days; transit depends on where you are.
| Destination | Estimated transit |
|---|---|
| Metro cities | [2 to 4] working days |
| Other cities and towns | [4 to 7] working days |
| Remote and rural pin codes | [7 to 10] working days |
These are estimates, not guarantees. Weather, strikes, festive volumes and local restrictions can extend them.
Working days
Working days are Monday to Saturday, excluding public holidays. Couriers do not usually deliver on Sundays or national holidays.
Receiving your order
Someone must be available at the delivery address to receive the parcel. Couriers may ask for:
- A one-time password sent to your registered mobile number
- A signature on delivery
- Photo identification for high-value orders
Please keep your phone reachable on the delivery day. Most failed deliveries happen because the courier could not reach the customer.
Open box delivery
[Where available / For orders above Rs.[X]], you may open and inspect the parcel in front of the delivery agent. If the contents are damaged or incorrect, refuse the delivery and contact us the same day.
Cash on delivery
[Cash on delivery is available on orders up to Rs.[X] for serviceable pin codes / Cash on delivery is not currently available.] A COD handling fee of Rs.[Y] may apply and is shown at checkout.
Repeatedly refusing COD orders on delivery may result in COD being disabled for your account.
Partial deliveries
Occasionally an order ships in more than one parcel, for example when items come from different warehouses. You will get separate tracking for each. There is no extra charge for this.
Delays
If your order passes the estimated delivery window, contact us with your order number and we will chase the courier. We will keep you updated until it is resolved.
We are not liable for delays caused by events outside our reasonable control, including natural disasters, strikes, civil unrest or government restrictions.
Changing a delivery address
Address changes are only possible before the order ships. Once the parcel is with the courier, the address is fixed. You can refuse delivery and place a new order instead.
Contact
Delivery questions: [SUPPORT EMAIL], [PHONE], [SUPPORT HOURS].
