Delivery Policy

Delivery Policy

Thank you for shopping with us. We are committed to delivering your order quickly, safely, and efficiently. Please read our Delivery Policy carefully before placing an order.

1. Order Processing & Dispatch

• All orders are processed after successful order confirmation.

• Orders are typically dispatched within 24 hours of confirmation, excluding Sundays, public holidays, or circumstances beyond our reasonable control.

• During festive seasons, promotional sales, or periods of exceptionally high order volumes, dispatch may take slightly longer. Customers will be notified in case of any significant delay.

2. Delivery Timeline

Delivery timelines depend on the destination and the distance from our warehouse.

• Most orders are delivered within 5–7 working days after dispatch.

• Deliveries to remote or difficult-to-service locations may take additional time.

• The estimated delivery time is indicative only and is not a guaranteed delivery date.

3. Cash on Delivery (COD)

• Cash on Delivery (COD) is available for eligible PIN codes and orders, subject to verification and service availability.

• We reserve the right to limit or refuse COD service for certain locations, high-value orders, or customers with a history of refused deliveries.

• Additional verification may be required before processing COD orders.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment. From time to time, we may offer free shipping promotions, which will be subject to the terms of the respective offer.

5. Order Tracking

Once your order has been dispatched, you will receive an email, SMS, or WhatsApp notification (where applicable) containing your shipment tracking details. You can use the tracking information to monitor your order's delivery status.

6. Delivery Attempts

Our delivery partners will make reasonable attempts to deliver your order. If delivery cannot be completed because:

• the recipient is unavailable,

• the delivery address is incorrect or incomplete,

• the recipient refuses delivery, or

• the courier is unable to access the delivery location,

the shipment may be returned to us. Reshipping such orders may require payment of additional shipping charges.

7. Customer Responsibility

Customers are responsible for providing accurate delivery information, including:

• Full name

• Complete delivery address

• Landmark (if applicable)

• Valid mobile number

• Correct PIN code

We shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

8. Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to factors beyond our reasonable control, including but not limited to:

• Adverse weather conditions

• Transportation disruptions

• Government restrictions

• Public holidays

• Natural disasters

• Operational issues with third-party logistics partners

Such delays shall not constitute a breach of our obligations.

9. Damaged or Tampered Packages

If your package appears damaged, opened, or tampered with at the time of delivery:

• Inspect the package before accepting it.

• If possible, refuse delivery.

• Take clear photographs of the package.

• Contact our customer support within 24 hours of receiving the package.

Failure to report such issues within the prescribed time may limit our ability to investigate the matter with the courier partner.

10. Multiple Shipments

Orders containing multiple products may be delivered in separate shipments depending on product availability, warehouse location, or logistics requirements. There will be no additional shipping charges for split shipments unless specifically communicated.

11. Delivery Address Changes

Requests to change the delivery address after an order has been placed may not always be possible, especially once the order has been dispatched. Customers should contact our support team immediately if an address change is required.

12. Force Majeure

We shall not be liable for any delay or failure in delivery arising from events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, civil disturbances, government actions, transportation disruptions, or failures of third-party logistics providers.

13. Transfer of Risk

The risk of loss or damage to the products passes to the customer upon successful delivery of the order at the shipping address provided during checkout.

14. Contact Us

If you have any questions regarding your order, shipping status, or delivery, please contact our customer support team through the contact information available on contact us page

We appreciate your trust in us and remain committed to providing a smooth and reliable delivery experience.