Privacy policy
On this page
Who we are
[LEGAL ENTITY NAME], registered at [REGISTERED ADDRESS], is responsible for the personal information collected through this website. You can reach us at [PRIVACY EMAIL].
What we collect
Information you give us. Your name, email address, phone number, billing and shipping addresses, and payment details when you place an order or create an account.
Information collected automatically. Your IP address, browser and device type, operating system, referring pages and the pages you view on our site. This is collected through cookies and similar technologies.
Information from third parties. Order and fulfilment updates from our shipping partners, and fraud signals from our payment processors.
We do not knowingly collect information from anyone under [16]. If you believe a child has given us their information, contact us and we will delete it.
How we use it
- To process and deliver your orders, and to contact you about them
- To handle returns, refunds and support requests
- To screen orders for fraud and other risk
- To send marketing messages, where you have opted in
- To improve the site and understand how it is used
- To meet our legal, tax and accounting obligations
Legal basis
We process your information where it is necessary to perform our contract with you (fulfilling an order), where we have a legitimate interest (preventing fraud, improving the site), where you have consented (marketing emails), or where we are required to by law.
Who we share it with
We share personal information only with parties who need it to provide our service:
- Shopify — powers our online store. See Shopify's privacy policy at shopify.com/legal/privacy
- Payment processors — to take payment securely
- Shipping and logistics partners — to deliver your order
- Email and analytics providers — to send order updates and understand site usage
We do not sell your personal information.
We may also disclose information where required by law, to respond to a lawful request from public authorities, or to protect our rights.
Cookies
Cookies are small files placed on your device. We use them to keep items in your cart, remember your preferences, and understand how the site is used.
You can control cookies through your browser settings. Blocking some cookies may stop parts of the site working — the cart in particular.
How long we keep it
We keep order records for as long as needed to fulfil the purposes described here, and for as long as tax and accounting law requires — typically [7] years. Marketing preferences are kept until you unsubscribe.
Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate
- Ask us to delete your information
- Object to or restrict how we process it
- Receive your information in a portable format
- Withdraw consent for marketing at any time
To exercise any of these, email [PRIVACY EMAIL]. We may need to verify your identity first. We will respond within [30] days.
Marketing
If you have opted in, we may email you about products, offers and news. Every message has an unsubscribe link, and you can opt out at any time without affecting your orders.
Security
We take reasonable technical and organisational measures to protect your information, including encryption in transit. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
International transfers
Your information may be processed outside [COUNTRY] by our service providers. Where that happens, we take steps to ensure it remains protected to the standard described in this policy.
Changes to this policy
We may update this policy to reflect changes to our practices or for legal reasons. The date at the top of this page shows when it was last revised.
Contact
Questions or complaints about privacy: [PRIVACY EMAIL], or write to [REGISTERED ADDRESS]. If you are not satisfied with our response, you may have the right to complain to your local data protection authority.
